Q: I've just got my MSS Box II, how do I start?

A: Please download MSS Box II Service Tool. Using this software you will be able to register your device and download all available updates.

Q: I cannot login to customer center, what do I do wrong?

A: You must have cookies enabled to be able to login to the customer center. Please kindly check if cookies are enabled in your browser.

Q: Which power supply should I use with my MSS Box II?

A: You must use ~7.2V power supply.

Q: Is it true that future updates and access to support downloads will not be free anymore?

A: Software updates are FREE and will remain free for all our customers.
Only access to our support downloads will now be paid. We made our best to offer the tariff plans that will suite your needs. Each new MSS Box II comes with a Standard plan. Click here to view prices & conditions. Customers who use less than 30% of a traffic limit within the subscription period are eligible for a free ONE YEAR extension! (Standart plan only, One time only)

Q: I am an existing MSS Box II owner, how the new support access rules will affect me?

A: Please visit our support forum to know more about special offer for our existing customers.

Q: How much will the access to support downloads cost?

A: Click here to view prices & conditions

Q: I need to unlock & flash ODM phones (C115,W205,C168i,etc), do I have to purchase additional activation?

A: No, since now all MSS Box II comes fully activated for MSS & ODM software.